1.
Services:
Zio Inc. will attempt problem diagnosis and a solution over
the telephone for an applicable fee. In certain cases, however, problem
diagnosis and support may not be completed because of a problem with
your
computer or its configuration that is beyond our control.
2.
User responsibility:
you understand and agree that prior to contacting or
allowing Zio Inc. to perform diagnostic repair on your computer, it is
your
responsibility to back-up the data, software, information or other
files stored
on your computer disks and/or drives. You acknowledge and agree that
Zio Inc.
shall not be responsible under any circumstance for any loss or
corruption of
data and/or software.
3.
Scheduling:
standard service hours are Monday-Friday, 9 am – 5 pm,
Saturday 10 am – 4 pm. Additional charges may apply for rapid response
services
or service outside of standard installation hours.
4.
Service areas:
Zio Inc. sets the service areas for each city. If a
location lies beyond Zio Inc. standard service area, additional trip
charges
may apply. To determine if your location is within the Zio Inc.
standard
service areas please call 800-315-5915.
5.
An adult must be present at
residences or business:
for on-site
services, a person of at least 18 years of age must be present during
the
entire time period services are provided. If the Zio Inc. employee
arrives at
the scheduled service time and no adult is present, services may be
denied and
a $78 cancellation charge will be assessed.
6.
Backup your software and data:
it is your responsibility to back up all software and data
that is stored on your computer's hard disk drive(s) and/or on any
other
storage devices you may have prior to the arrival of the Zio Inc.
employee to
your home or business. Zio Inc. and/or its third party service provider
shall
not be responsible at any time for any loss, alteration or corruption
of any
software, data or files.
7.
Access:
Zio Inc. employees must receive full access to the
computer(s) and/or peripheral(s) to be serviced, access to your
residence, your
consent and cooperation to enter your residence or business, and a safe
working
environment, working space and electrical power. If Zio Inc. employees
arrives
at the scheduled service time and determines that he/she does not
reasonably
have the access, cooperation, or safe working area described in the
previous
sentence, then services may be denied and a $78 cancellation charge
will be
assessed.
8.
Force Majeure: if
Zio Inc. and/or its third party service provider's
ability to render services is impaired by you or circumstances beyond
the
control of Zio Inc. and/or its third party service provider, Zio Inc.
and/or
its third party service provider may choose not to provide services.
9.
Limitation of remedy:
under no circumstances shall Zio Inc. be liable to you or
any other person for any damages, including without limitation, any
indirect,
incidental, special or consequential damages, expenses costs, profits,
lost
savings or earnings, lost or corrupted data, or other liability arising
out of,
or related to, the services provided by Zio Inc. or out of the
installation,
reinstallations, use of, or inability to use your computer equipment,
hardware,
peripherals, or the network resulting from the services provided
hereunder.
10.
Minimum system requirements (for
wireless home networking only):
- All
computers to be networked must have a minimum of 10mb of hard disk
space and 32 MB of ram.
- Password(s)
for operating systems(s) and/or ISP must be available at the time of
service.
- Microsoft
windows 98 se operating system or greater.
- Operating
system disc and key code must be available at the time of service.
- All
computers and/or peripherals to be networked must be in good working
order and spyware-free.
- For
all broadband installations, the broadband services must be installed
and operational prior to the time of service, including connections to
any broadband modem.
11.
Release of liability:
by signing the form on the bottom of this page, you
affirmatively release and hold harmless Zio Inc. from and against any
loss,
liability, or damage that you or the owner or lessee may suffer,
including but
not limited to any loss of any data and the non-functioning of any
component or
element of your computer equipment or peripherals resulting from Zio
Inc.,
partners and/or third party service providers, regardless of the
warranties,
disclaimers and waivers particular service and shall constitute
liquidated
damages and are a reasonable estimate of damages to you. The terms of
service
must be signed before any services will be performed for you.
